Our Commitment to Privacy

At Hotel Mahabaleshwar Green Lotus, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a booking, or interact with our services. By using our website or providing us with your information, you consent to the practices described in this policy.

1. Information We Collect

We may collect personal information that you voluntarily provide to us when you:

• Make a reservation: Name, email address, phone number, billing information, special requests, and room preferences.
• Contact us: Name, email address, phone number, and any details you provide in your message.
• Subscribe to communications: Email address and preferences.
• Use our website: IP address, browser type, operating system, pages viewed, and time spent on our site (via cookies).

We do not knowingly collect information from children under 13 years of age without parental consent.

2. How We Use Your Information

Your information helps us deliver exceptional service. Specifically, we may use your information to:

• Process, confirm, and manage your room bookings.
• Respond to your inquiries, requests, or complaints.
• Send you booking confirmations, updates, and pre-arrival information.
• Improve our website, services, and guest experience.
• Send promotional offers, newsletters, or surveys (only with your consent).
• Comply with legal obligations and prevent fraudulent activities.

3. Data Security & Protection

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure Socket Layer (SSL) encryption for data transmission.
• Restricted access to personal information on a need-to-know basis.
• Regular security audits and updates to our systems.

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

4. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With third-party vendors who assist with booking processing, payment gateways, email delivery, or analytics (under strict confidentiality agreements).
• Legal Requirements: If required by law, court order, or governmental regulation.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred (with notice).

5. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. Cookies are small text files stored on your device. You can control cookie preferences through your browser settings. Please note that disabling cookies may affect certain website functionalities.

We use Google Analytics to understand how visitors interact with our site. Google's privacy policy is available at https://policies.google.com/privacy.

6. Your Rights & Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal data, subject to legal obligations.
• Opt-out: Unsubscribe from marketing communications at any time by clicking the "unsubscribe" link in our emails.

To exercise any of these rights, please contact us using the information in Section 8.

7. Third-Party Links

Our website may contain links to external websites (e.g., payment gateways, travel blogs, social media platforms). We are not responsible for the privacy practices or content of these third-party sites. We encourage you to read their privacy policies before providing any personal information.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please reach out to us:

9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically. Your continued use of our website after any changes constitutes acceptance of the updated policy.